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| The iRenew product is totally different and it is not owned by us. Our Fusion IONZ™, are focused on Tourmaline and the negative ion benefits that have been medically documented
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| Yes, it can get wet! In fact, we want you to get it wet. Specifically, the shower due to the negative ion-charged environment. The additional ions will stimulate the tourmaline in your bracelet to produce more. It will boost the bracelets negative ion production for 3 hours or so. Wearing the bracelet in the pool is not recommended. The chlorine may damage the Silicone.
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Yes, you can wear your bracelet 24/7. Additional Negative Ions are always good for the body. In fact, make sure you have it on when you know you are going to be kept in doors for any period. Enclosed environments harvest positive ions which can be harmful to the human body. |
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| No. It is mainly for your wrist. However, you can wear it on your ankle if it fits.
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Contact customer service at 1-866-990-5546. Once your order has shipped, we are unable to make cancellations, and you will have to send product back to us for a refund or exchange. Shipping charges are non-refundable. |
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| Please contact our customer service at 1-866-990-5546. We cannot guarantee all changes will be able to be made, but we will do our best to perform your request. Any changes that affect the total price of the order (changing shipping methods, switching to product with a different price, adding/removing products) can only be done if your order has not shipped, additional charges will apply. Once an order has already been shipped, we are unable to ANY make changes. You MUST contact customer service to make any changes within 48 hours or less. We cannot guarantee any changes but we will do our best to accommodate your request.
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Returns- Within 30 days We have a MONEY BACK GUARANTEE for the first 30 Days after receiving the product. If you would like to return for a full refund for any reason you may do so by signing in to your account. Click here **When using a voucher or coupon code, returns will only receive company credit towards another product.**
Exchanges - Within 7 Days. Fusion IONZ Bracelets MUST be unworn and in the same condition as time of purchase.
We have a NO PENALTY exchange policy within the first 7 Days of receiving your Fusion IONZ Bracelet. If you would like to exchange please do so by logging into your account. Click here
**Returns or exchanges resulting from a purchase from a Fusion Authorized retailer must be brought back to them directly.** |
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| Contact customer service
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| Your order typically ships within 1-2 business days.
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| Please contact us as soon as possible. We include tracking on all of our shipments. In this case, we will initiate an investigation with the United States Postal Service. Once the case with the USPS is closed and is resolved. We will contact you with further information. Please be patient while we have this matter resolved.
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USPS First Class: 2-9 business days (+48 hour fulfillment processing) Free of charge USPS Priority: 2-5 business days (+ 48 hour fulfillment processing) $4.75 USPS Express: 1-2 business days (+48 hour fulfillment processing) $18.75 ***NOTE: Express shipping will NOT arrive the next day. Please allow at least 48 hours for processing.*** |
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Our bracelets are comprised of our TourmaMix® technology which is a mixture of tourmaline. The active ingredient in our TourmaMIX® blend is tourmaline. Tourmaline has the unique property of negative ion production. The only stipulation is that tourmaline has to be activated by a heat source, thus, the human body. However, this allows the bracelet to truly be effective forever as the tourmaline never stops producing negative Ions. As long as the silicone is touching your wrist it will have the same continuous benefits. In short, the tourmaline negative ion health benefits are never ending.
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| The black specks in the bracelet are the mineral tourmaline.
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| We use USPS and Fed Ex. Fed Ex for larger orders, some international orders or if this service is specifically requested.
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| If you do not receive your order or have received the incorrect order please contact Customer Service immediately. We are dedicated to providing you with the fastest and most effective care when it comes to your order. We will promptly handle any issue that may arise.
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| We Guarantee our Fusion IONZ bracelet for the first 90 Days against any sort of defect. If you feel your bracelet is defective please sign in to your account to file a warranty claim.
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| Fusion IONZ™ accepts Visa, Mastercard, Discover and American Express.
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| Fusion IONZ™ ships only domestically. If you would like to make a purchase inside the Canadian borders please visitwww.FusionPowerBandz.ca.
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The following are the most common reasons for declined orders: - Billing address does not match the address that the credit card statements are sent to (billing address must be the same exact address that the credit card statements are sent to). - A card information change (such as billing address change) has not taken effect yet (can sometimes take a couple months). - Expiration date does not match. - Credit limit has been exceeded. Please contact your card issuer to determine the reason for the decline. Once you have identified the issue, you must replace the order. Contact customer support at www.FusionIONZ.com if you need further assistance.
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| Yes, very safe. Our website has 128 bit SSL encryption
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